This is really a problem of meta design and it is unfair to place the entire blame on Blizzard for it. In the previous examples, a designer or design team just made some dumb mistakes and those mistakes for some reason were not caught in design reviews. At least I hope that is the case. It would be disturbing to find out that Blizzard actually saw those things as good design.
World of Warcraft is a "Game World" as has come up before in this blog. And meta design deals with the design of the game world more than the design of the game. There are many games within World of Warcraft. And those games exist simultaneously within the game world.The problem of meta design is - how do you set up the world so that people playing different games can co-exist with each other without diminishing each others game experience.
Most of the time this works out pretty well. So we should give credit where credit is due. However, certain kinds of game play leads to aberrant players who reject the lusory goals in favor setting their own goals. In some cases this is ok. A person may enjoy making things for friends or guild members in lieu of leveling. However, when one sets their goal as grieving others, it creates problems.
What happens with bored 80s it that people have advanced to the top level without having really earned it. They may have friends they use as a body guard. They may have friends who run them through dungeons. The may have bound on account gear, armor, weapons, or spells that make them more than a match for challenges appropriate to their level. The point is that they ramped up to 80 without having really earned it and don't want to put for the effort required to advance as an 80.
So, what do they do? They do the World of Warcraft equivalent of picking on little kids. They hang out in areas where they are likely to encounter people leveling at ten or twenty levels below them. These are easy kills and are not very satisfying. But the alternative is legitimate leveling which is way to hard. So, they redefine the game goals to grief as many lower level toons as they can.
On one hand I feel sorry for these players. They are seeking a satisfaction from the game that they will likely never achieve. On the other hand, the are ANNOYING!!
Showing posts with label Annoyances. Show all posts
Showing posts with label Annoyances. Show all posts
Wednesday, August 25, 2010
Thursday, August 19, 2010
What's So Annoying? The Documentation!!
This may be a generation gap, but I don't think so. The documentation for World of Warcraft is abysmal. There are three sources of information about WoW: books, websites, and other players. Each leaves a great deal to be desired.
You would think there would a wide range of volumes available for World of Warcraft. With over 11 million players there is a ready made market. Further, it would be in Blizzard's interests to make WoW more accessible as that would mean an even larger customer bases. But sadly it is not so. The main offerings in print are Strategy guides by Brady Games. These are dense volumes that are more like a specifications manual than they are documentation. I have most, if not all of them, and rarely refer to them at all. They are simply unusable. I'm sure there are people who find them useful. But they come under the umbrella of driven singularities which I will get to in a moment. There are also numerous online guides that you can download, some free, some you pay for. The problem with that is that there is no way to know if they are any good or if the information is accurate.
Websites are the primary form of documentation. This is the generation gap that I was referring to earlier. I am used to books. Younger people are used to websites. The question is - is this just a question of different modes or it is a difference of quality. I would say that it is a difference of quality. The WoW main sight is pretty good at giving you the most superficial of overviews, but getting to any depth is nearly impossible. There are sites like Thottbot that are pretty good for quest information. And there are numerous other sites that various people swear by. Nonetheless, there are several problems with all these sites. The first is that there is no systematic overview of the information available. So, figuring out even where to look is an uphill battle. Second, the information is hit or miss. If you are lucky, you may find what you are looking for. Chances are you won't. Third, these sights are organized as wikis making them nearly impossible to use. All this does not mean that people never find what they are looking for at these sites. They do. And this is again the driven singularity problem.
The third source of information is other people. People ask questions in guild chat. Sometimes other people will try to answer. People ask questions in the open chat channels such as the trade channel. Sometimes other people will try to answer. But, using other people as a source of information is even more hit or miss than going to websites. First, if you ask a question in any of the channels, you are lucky if you get any answer at all. If you get an answer, you don't know if it is accurate or not. And the person providing the answer probably does not know if it is accurate. So, any information you get from other people is suspect at best.
Does anybody ever find what they need when they have a question? Yes, they do. And that brings us to the driven singularities.You can say "there is no way to find where a quest is" and somebody might say "sure, just go to Thottbot". You can say "there is no way to figure out if +8 spirit is better than +8 stamina" and somebody might say, "sure just go to wowwiki.com". Just because specific individuals have had the persistence to find specific things does not mean the documentation is adequate. There are, what I am calling, driving singularities. Individual people who persisted enough to find some obscure piece of information.
There are several problems with driven singularities. First, it takes way to much time to find something if you happen to be a driven singularity. Second, if that driven person doesn't happen to be within earshot when you ask a question, you just won't get an answer. Third, that person might not know what they are talking about. People often over claim their expertise. And finally, this approach only works in a very, very, very small percentage of the cases where people are looking for information.
WoW brags over 11 million users and that is, indeed, an accomplishment. However, with decent documentation, that number might be ten times, a hundred times, or maybe even a thousand times the current level.
You would think there would a wide range of volumes available for World of Warcraft. With over 11 million players there is a ready made market. Further, it would be in Blizzard's interests to make WoW more accessible as that would mean an even larger customer bases. But sadly it is not so. The main offerings in print are Strategy guides by Brady Games. These are dense volumes that are more like a specifications manual than they are documentation. I have most, if not all of them, and rarely refer to them at all. They are simply unusable. I'm sure there are people who find them useful. But they come under the umbrella of driven singularities which I will get to in a moment. There are also numerous online guides that you can download, some free, some you pay for. The problem with that is that there is no way to know if they are any good or if the information is accurate.
Websites are the primary form of documentation. This is the generation gap that I was referring to earlier. I am used to books. Younger people are used to websites. The question is - is this just a question of different modes or it is a difference of quality. I would say that it is a difference of quality. The WoW main sight is pretty good at giving you the most superficial of overviews, but getting to any depth is nearly impossible. There are sites like Thottbot that are pretty good for quest information. And there are numerous other sites that various people swear by. Nonetheless, there are several problems with all these sites. The first is that there is no systematic overview of the information available. So, figuring out even where to look is an uphill battle. Second, the information is hit or miss. If you are lucky, you may find what you are looking for. Chances are you won't. Third, these sights are organized as wikis making them nearly impossible to use. All this does not mean that people never find what they are looking for at these sites. They do. And this is again the driven singularity problem.
The third source of information is other people. People ask questions in guild chat. Sometimes other people will try to answer. People ask questions in the open chat channels such as the trade channel. Sometimes other people will try to answer. But, using other people as a source of information is even more hit or miss than going to websites. First, if you ask a question in any of the channels, you are lucky if you get any answer at all. If you get an answer, you don't know if it is accurate or not. And the person providing the answer probably does not know if it is accurate. So, any information you get from other people is suspect at best.
Does anybody ever find what they need when they have a question? Yes, they do. And that brings us to the driven singularities.You can say "there is no way to find where a quest is" and somebody might say "sure, just go to Thottbot". You can say "there is no way to figure out if +8 spirit is better than +8 stamina" and somebody might say, "sure just go to wowwiki.com". Just because specific individuals have had the persistence to find specific things does not mean the documentation is adequate. There are, what I am calling, driving singularities. Individual people who persisted enough to find some obscure piece of information.
There are several problems with driven singularities. First, it takes way to much time to find something if you happen to be a driven singularity. Second, if that driven person doesn't happen to be within earshot when you ask a question, you just won't get an answer. Third, that person might not know what they are talking about. People often over claim their expertise. And finally, this approach only works in a very, very, very small percentage of the cases where people are looking for information.
WoW brags over 11 million users and that is, indeed, an accomplishment. However, with decent documentation, that number might be ten times, a hundred times, or maybe even a thousand times the current level.
Tuesday, July 13, 2010
Pretty Won't Make Up For Annoying
I usually write this blog on Wednesdays. I have a Tuesday blog written about Second Life by my Second Life avatar Doctor Cosmos. But, after four years, I am giving up on Second Life. While I still think there is enormous potential for virtual world technology, I think the window of opportunity has closed for Linden Labs. Anyway back to the topic of this post.
Let's say that you are in a relationship with the most strikingly attractive woman you have ever know (please make any necessary adjustments for your circumstances or preferences). But, sadly, this luscious creature argues with everything you say no matter how trivial. Will this relationship last? No! Why? Because pretty won't make up for annoying. In fact, there is not enough pretty in the world to make up for annoying. Over time the impact of the prettiness fades and the impact of the annoying grows until you simple cannot stand it any more.
I say this not to be a sexist or chauvinist because it applies equally as well to any other pairing combination. I say it because it is analogous to the World of Warcraft experience. There is no doubt that this is an amazing game. It never ceases to amaze me at the care that went into the design, technology, graphics, concept, all of it. After more than two years, I still notice little things that impress me. And I still love to play.
However, there are also some really annoying things about the game and over time the clever aspects diminish and the annoyances grow. It doesn't surprise me that after a while people play less or move on. I am not sure if the things that annoy me annoy everyone. Maybe its just me. And I don't know if these annoyances are unavoidable given the theory of game design or if they are just bad design.
Nonetheless, next time I will spell out four annoyances that will some day have me run screaming into the night. After that, my relationship with WoW will never be the same.
Let's say that you are in a relationship with the most strikingly attractive woman you have ever know (please make any necessary adjustments for your circumstances or preferences). But, sadly, this luscious creature argues with everything you say no matter how trivial. Will this relationship last? No! Why? Because pretty won't make up for annoying. In fact, there is not enough pretty in the world to make up for annoying. Over time the impact of the prettiness fades and the impact of the annoying grows until you simple cannot stand it any more.
I say this not to be a sexist or chauvinist because it applies equally as well to any other pairing combination. I say it because it is analogous to the World of Warcraft experience. There is no doubt that this is an amazing game. It never ceases to amaze me at the care that went into the design, technology, graphics, concept, all of it. After more than two years, I still notice little things that impress me. And I still love to play.
However, there are also some really annoying things about the game and over time the clever aspects diminish and the annoyances grow. It doesn't surprise me that after a while people play less or move on. I am not sure if the things that annoy me annoy everyone. Maybe its just me. And I don't know if these annoyances are unavoidable given the theory of game design or if they are just bad design.
Nonetheless, next time I will spell out four annoyances that will some day have me run screaming into the night. After that, my relationship with WoW will never be the same.
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